Online Training

Conflict Resolution: A Win-Win Approach

All relationships experience some kind of conflict. This is normal, and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence; or worse. Ensure that employees understand the nature of conflict, teach them successful conflict resolution methods and have them master the techniques to forge a win-win situation. The course’s training points include causes of conflict, conflict resolution skills, and effective communication principles.

Introduction

  • Overview And Objectives

Detecting The Sources Of Conflict

  • Various Sources Of Conflict
  • Recognizing The Sources Of Conflict

Reacting To Conflicts

  • Primary Ways Of Settling A Conflict
  • Conditions To Be Agreed Upon

Resolving The Conflicts

  • A-e-i-o-u Communication Model
  • Guidelines To Be Remembered

Role Played By The Mediator

  • Functions Of The Mediator

Effective Communication

  • Resolve Conflict

 

Cost: $25 plus GST

Duration: The time needed to complete each online course varies for each individual. You may stop the course at any time and access your activity at a later date.