Online Training

Solving Conflict: For Managers, Supervisors, and Team Leaders

Learn to take responsibility for conflict, neutralize emotions, listen and effectively negotiate. Resolve employee conflicts without making enemies, using the effective management intervention techniques dramatized in this course.

Introduction

  • Overview And Objectives

Managing Conflicts

  • Taking Responsibility
  • State The Ground Rules

Productive Meeting

  • Discover View Points
  • Offer Feedback

Solving The Problem

  • Create An Action Plan
  • Conflict Resolution In Action

 

Cost: $25 plus GST

Duration: The time needed to complete each online course varies for each individual. You may stop the course at any time and access your activity at a later date.