Solving Conflict: For Managers, Supervisors, and Team Leaders - Online Theory Only
Learn to take responsibility for conflict, neutralize emotions, listen and effectively negotiate. Resolve employee conflicts without making enemies, using the effective management intervention techniques dramatized in this course.
- Overview And Objectives
- Taking Responsibility
- State The Ground Rules
- Discover View Points
- Offer Feedback
Solving The Problem
- Create An Action Plan
- Conflict Resolution In Action
Cost: $25 plus GST
Duration: The time needed to complete each online course varies for each individual. You may stop the course at any time and access your activity at a later date.